systems@work Limited

systems@work IT Questionnaire

This questionnaire is designed to help our clients and consultants prepare for the installation or upgrade of time@work or expense@work.

There are a number of questions about the technical infrastructure at the installation site. The answers to these questions will assist our consultants preparation and also highlight any areas requiring further discussion.

You can view the System Requirements for each version of our software here.....

http://www.systemsatwork.co.uk/support/knowledgebase/system-requirements/

Section 1 - All Installations

This section should be completed irrespective of whether this is a new installation or upgrade. For users who are upgrading please answer the questions with reference to your new environment (Section 2 covers your existing environment).
Your Name
Your Company
Your Email Address
Product *
How many users will access the system through their browser? *
How many Administrators will have access to the Maintenance Console? *
How will access to the Maintenance Console be managed? *
If the Maintenance Console is being installed on individual local PC's then please provide the names of those users.
General Server Environment? *
Please Tell Us About Your Anti Virus Tools & Other Security Procedures.....
SQL Server Instance Name? *
SQL Server Version? (Important - Version 4.6+ Requires SQL 2008 R2 Or Higher!) *
Dedicated SQL Server? *
SQL Server Operating System? (Important Version 4.6+ Requires Windows 2008 R2 Or Higher)! *
SQL Server RAM? *
SQL Server CPU? *
SQL Server Free Disk Space? *
Is SQL Server Clustered?
SQL Server Collation? *
Web Server Name? *
Dedicated Web Server? *
Web Server Operating System? *
32 bit or 64 bit? *
Web Server RAM? *
Web Server CPU? *
How will users outside your network connect to the application? *
Terminal Server Details

This section only needs to be completed if you are using or planning to us Terminal Servers to access time@work or expense@work.
Terminal Server Name?
Terminal Server Operating System? *
Terminal Server CPU?
Terminal Server RAM?
Additional Information

Please use this section of the form to provide us with any additional information you feel is relevant to this installation or upgrade. Additionally please elaborate on any question where you answered "Other".
Additional Information
Section 2 - Upgrades Only

This section of the questionnaire only needs to be completed if you are an existing user of time@work or expense@work and are either upgrading to a new Version or migrating to new servers.
Current expense@work or time@work Version? *
Upgrading To Version....? *
Please advise as to the main reason for the upgrade or server change (this is to ensure that we clearly understand your objectives prior to undertaking the work).
Current SQL Server Instance Name? *
Current SQL Server Version? *
Current SQL Server Triggers:
Current SQL Server Scheduled Tasks:
Current SQL Server Collation:
Current Database Collation:
If you are planning a test upgrade first then please advise on the preferred date: MM / DD / YYYY
Please advise on the preferred date for go live: MM / DD / YYYY
IMPORTANT! Please Send Us Your Files

In order to carry out a test upgrade we will require a zipped backup of your current live database. In addition we will need copies of your current XSL Stylesheets and all Crystal (.rpt) and Microsoft Reporting Services (.rdl) files. These should be sent to us via http://upload.systemsatwork.co.uk
Do Not Fill This Out

systems@work Limited

Section 1 - All Installations

Terminal Server Details

Additional Information

Section 2 - Upgrades Only

IMPORTANT! Please Send Us Your Files